FAQ

Frequently Asked Questions

1. Are your products authentic?
Yes, all products offered by LUNAVIAA are 100% authentic and sourced exclusively from authorised distributors. We’re committed to providing only high-quality, trustworthy skincare.

2. What kinds of brands and products do you offer?
LUNAVIAA features a curated selection of professional skincare brands known for their scientific research and clinical results. Our range includes solutions for hydration, brightening, anti-aging, and more.

3. How long does shipping take?
Shipping timelines depend on your location and selected delivery method. Both standard and express options are available, and tracking details are provided once your order is on the way.

4. Can I return a product?
We accept returns on unused and unopened items within our return policy timeframe. Due to hygiene standards, we cannot accept returns of opened products.

5. How can I contact customer support?
Our support team is ready to help with any questions about products, orders, or skincare advice. Simply reach out via our website’s contact page, and we’ll respond promptly.